BENEFITS OF CERTIFICATION & TESTIMONIALS

Benefits of Using the Standard

Some of the benefits of adopting ICSS include:

• Continuous improvement and benchmarking of the organisation’s customer service efforts through the annual audits to ICSS.
• An ability to determine gaps between managements’ expectations of customer service levels and actual delivery levels.
• A useful tool for quantifying the performance of customer service professionals within an organisation.
• Greater focus on customer service throughout the organisation.
• Enhanced morale at all levels of the organisation, brought about by greater autonomy to deal with customer complaints and an overall reduced level of complaints.
• Enhanced organisational recognition, as a result of both the fact of being audited and certified, as well as being able to display the visual symbol of certification, the “Certified Customer Service Organisation” logo

NAB Capital receives Certified Customer Service Organisation from Licensed Assessor Richard Dowse