In recognition of being Australia’s leading service providers, organisations and individuals were awarded Australia’s highest Customer Service Awards at the Australian Service Excellence Awards held in Sydney on Tuesday, 9 November 2010, hosted by CSIA.
The winners were chosen from a field of Australia’s top and most successful customer service organisations. With customer expectations continually rising, the wider business community is becoming aware of the value and role that Customer Service plays in achieving business success.
This highly demanding area is arguably the critical success factor for many organisations. For this reason it is important that the Customer Service Industry and its Professionals has its own national awards to recognise, promote and reward excellence, professionalism and outstanding achievement.
2010 National Award Winners
(Click on the logo to visit the organisation’s website)
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Winner – National Small Business
Trilby Misso |
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Winner – International Business
Terumo International (Australian Branch) |
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Winner – National Customer Charter
RailCorp |
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Winner – National Training Excellence
ANZ Australian Operations |
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Winner – National Training Excellence
Queensland Rail |
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Winner – National Medium Business
MLC Central Business Services |
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Winner – National Local Government
MLC Central Business Services |
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Winner – National State & Federal Government
New South Wales Police Force |
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Winner – National Service Team
Telstra Service Desk |
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Winner – National Service Team
Centrelink |
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Winner – National Contact Centre
American Express David Jones |
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Winner – National Government Contact Centre
Country Energy |
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Winner – National Customer Focused Franchise
Quest Serviced Apartments |
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Winner – National Customer Service Team of the Year
MLC Corporate Clients |
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Winner – National Large Business
Commonwealth Bank |
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Winner – National Large Business
iiNet Limited |
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Winner – National Division of a Large Business
BT Financial Group |
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Winner – Australian Service Excellence Awards Best of the Best 2009/10
BT Financial Group |
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