2010 Award Winners

In recognition of being Australia’s leading service providers, organisations and individuals were awarded Australia’s highest Customer Service Awards at the Australian Service Excellence Awards held in Sydney on Tuesday, 9 November 2010, hosted by CSIA.

The winners were chosen  from a field of Australia’s top and most successful customer service organisations. With customer expectations continually rising, the wider business community is becoming aware of the value and role that Customer Service plays in achieving business success.

This highly demanding area is arguably the critical success factor for many organisations. For this reason it is important that the Customer Service Industry and its Professionals has its own national awards to recognise, promote and reward excellence, professionalism and outstanding achievement.

2010 National Award Winners

(Click on the logo to visit the organisation’s website)

		Winner – National Small Business  Trilby Misso
		Winner – International Business  Terumo International (Australian Branch)
		Winner – National Customer Charter  RailCorp
		Winner – National Training Excellence  ANZ Australian Operations
		Winner – National Training Excellence  Queensland Rail
		Winner – National Medium Business  MLC Central Business Services
		Winner – National Local Government  MLC Central Business Services
		Winner – National State & Federal Government   New South Wales Police Force
		Winner – National Service Team  Telstra Service Desk
		Winner – National Service Team  Centrelink
		Winner – National Contact Centre  American Express David Jones
		Winner – National Government Contact Centre  Country Energy
		Winner – National Customer Focused Franchise  Quest Serviced Apartments
		Winner – National Customer Service Team of the Year  MLC Corporate Clients
		Winner – National Large Business  Commonwealth Bank
		Winner – National Large Business  iiNet Limited
		Winner – National Division of a Large Business  BT Financial Group
		Winner – Australian Service Excellence Awards Best of the Best 2009/10  BT Financial Group