AWARDS TESTIMONIALS

Endorsements

“The Customer Service Institute’s initiative in establishing customer service standards and in evaluating and recognising the ability of enterprises to comply should be commended. The Institute not only has established a framework for quality measures through which success can be assessed, but has also provided the challenge for enterprises to continue to identify and address opportunities that will mean further improvement. Brisbane City Council is proud to be a member of the Institute and to have the added achievement of meeting the high standards that it has set in customer service.”
Brisbane City Council

“We at Virgin Blue and the CSIA clearly both believe in the power of customer service and its great to see an organisation like the CSIA promoting this. Having a formal awards process review, by an accredited outside agency, has helped define the processes we have that aid our service delivery. Importantly ,the awards also bring the essential element of recognition to all our staff for all the hard work and excellence they bring to their roles. It ’s great for all of us to be recognised by the award process for the passion we put behind our service delivery.”
Brett Godfrey, Chief Executive Officer, Virgin Blue,
Highly Commended, Large Business