CONDITIONS OF ENTRY

AGREEMENT TO CONDITIONS

By entering the CSIA Australian Service Excellence Awards, participants agree to accept and be bound by the Award conditions. Compliance with the conditions is the sole responsibility of the entrant.

ELIGIBILITY TO NOMINATE

All organisations and individuals actively involved in the delivery of customer service are entitled to enter the Awards, provided that all Award conditions are satisfied and that entries are for service delivery within Australia.  Organisations can not nominate for the Best of the Best Award, this award will be presented to two organisations, one for organisations employing more than 10,000 employees and the other for organisations employing less than 10,000 employees.  It is the decision of the national awards chairman and committee that the Best of the Best Award will not be awarded consecutively to organisations over any two successive years.

NOMINATION

Entries must be received on the official Nomination Form available on this site. The completed nomination form must be received by the CSIA by 5pm AEST 1 July 2012. Final submissions must be received by 5pm AEST 15 July 2012.

CATEGORY OF ENTRY

Entries should be nominated in the most appropriate category. However, the Judging Committee reserves the right to move entries into a category other than that entered if deemed more appropriate.

AWARDS

The Judging Committee may decide to present two awards in a particular category. The Committee may also elect not to present an award if entries in a particular category are deemed not to be of a high enough standard.

TIMING

The Judging Committee will review individual and organisation activities and outcomes between the period July 2012 and October 2012 in evaluating entries.

ORGANISER’S DECISIONS

Decisions of the organisers, their representatives and judges are final. All information concerning those decisions is private to the organisers and will be released solely at their discretion. The organisers reserve the right to not consider an entry for any reason. They also reserve the right, at their discretion, to cancel or change the awards program or process if they determine that the integrity of the competition is or has been undermined.

CONFLICT OF INTEREST

Judges are bound by the Awards criteria. Judges are required to declare any interest in entries over which they deliberate and to disqualify themselves from deliberations concerning those entries.

LIMIT ON ORGANISERS’ RESPONSIBILITY AND LIABILITIES

No responsibility is accepted for the entry or disqualification of any entrant.

WITHDRAWALS/DISQUALIFICATIONS

There will be no refunds for disqualified entries or withdrawals after the closing date.

MARKETING AND PROMOTION OF THE AWARDS

We reserve the right to use the basic details of any nomination for publicity, marketing and promotional purposes relating to the Awards. Finalists’ entries may be used as the basis of a case study in “Customer Service Excellence”.

SUBMISSIONS

Submissions must not exceed 2500 words and should include supporting documentation such as chart, tables and graphics. Applicants are required to provide four bound copies of their submission and one unbound copy.

SUPPORTING MATERIALS

• Where possible entries could be accompanied by the following:
• A broadcast quality video
• A selection of shots from a website
• A selection of transparencies of key personnel and marketing shots of employees/customers in the course of business
• Company logo in softcopy (TIF, PDF for PC)

CONFIDENTIALITY

Information provided by applicants in their submissions is treated as confidential and is not released without approval.

REPRESENTATIVE DETAILS

Entrants must provide the name and telephone number of a representative who maybe contacted to provide clarification or further information