CSIA Customer Charter
We embrace the International Customer Service Standard in all that we do.
We will seek out your input to the running, developing and growth of CSIA.
We guarantee to be available within normal business hours and respond to all e-mail enquiries within 48 hours.
We will meet the stated requirements of all our activities in the spirit of the International Customer Service Standard.
We will respond to all enquiries in easy to understand language.
We see complaints as an opportunity to take the CSIA forward. Accordingly, all of our staff are empowered to resolve customer complaints.
Our commitment is to embrace this Charter. However, if we should fall short in any aspect, we encourage you to contact us directly, so that the matter may be resolved.
How to contact the Customer Service Institute of Australia
E-mail us at: firstname.lastname@example.org if you have a complaint, or email@example.com for a general enquiry.