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CSIA Customer Charter

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    • Certification

    Operations

    We embrace the International Customer Service  Standard in all that we do.

    Relationship

    We will seek out your input to the running, developing and growth of  CSIA.

    Accessibility

    We guarantee to be available within normal business hours and respond to all e-mail enquiries within 48 hours.

    Privacy

    We guarantee the privacy and confidentiality of any information we acquire from you as a customer and will not divulge that information to any third party for any purpose without your prior consent. (For further details see our Privacy Policy)

    Service Guarantee

    We will meet the stated requirements of all our activities in the spirit of the International Customer Service Standard.

    Responsiveness

    We will respond to all enquiries in easy to understand language.

    Complaints

    We see complaints as an opportunity to take the CSIA forward. Accordingly, all of our staff are empowered to resolve customer complaints.

    Our Commitment

    Our commitment is to embrace this Charter. However, if we should fall short in any aspect, we encourage you to contact us directly, so that the matter may be resolved.

    How to contact the Customer Service Institute of Australia

    E-mail us at: complaints@csia.com.au  if you have a complaint, or info@csia.com.au for a general enquiry.